At ADD68, we prioritize your satisfaction and strive to provide a seamless shopping experience. Below are the details regarding our shipping policies, return and exchange procedures, and product care instructions.
Shipping Information
Shipping Methods
We offer a variety of shipping options, including standard, expedited, and overnight shipping. You can select your preferred shipping method during checkout.
Shipping Costs
Shipping costs will be calculated at checkout based on your location and selected shipping method. Enjoy free shipping on orders over $50 within the contiguous United States.
Delivery Times
Standard Shipping: 3-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day
Please note that delivery times may vary based on your location and unforeseen circumstances.
Returns and Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return the item within 30 days of receipt for a full refund or exchange.
Return Process
To initiate a return, please contact our customer service team at [customer service email] or [phone number].
We will provide you with a return authorization and further instructions.
Please ensure that the item is in its original condition, unused, and in the original packaging.
Refunds
Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.
Product Care Instructions
To ensure the longevity and performance of your ADD68 products, please follow these care instructions:
Cleaning
Use a soft, damp cloth to clean surfaces. Avoid abrasive cleaners or harsh chemicals that may damage the finish.
Maintenance
Regularly check for updates or firmware upgrades for smart devices to ensure optimal performance.
Store products in a cool, dry place away from direct sunlight when not in use.
Troubleshooting
If you encounter any issues with your product, please refer to the user manual or contact our customer support for assistance.
Contact Us
If you have any questions regarding shipping, returns, or product care, please do not hesitate to reach out to our customer service team. We are here to help!
