Taking care of your products ensures they remain in great condition for years to come. Follow these tips for proper maintenance:
General Care Tips
Keep It Clean
Regularly clean your products according to their specific material care instructions. Use appropriate cleaning solutions and tools to avoid damage.
Avoid Extreme Conditions
Protect your items from extreme temperatures, moisture, and direct sunlight. Store them in a cool, dry place when not in use.
Handle with Care
Use your products as intended and avoid putting them in situations where they might get damaged. Always follow the manufacturer’s guidelines for use.
Regular Maintenance
Schedule regular maintenance checks for items that require it, such as electronics or appliances, to ensure they function properly.
Warranty Information
All products purchased from ADD68 come with a one-year warranty starting from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
Warranty Terms
Shipping Costs
Customers are responsible for the shipping costs associated with returning items for warranty service.
Safe Packaging
Ensure all items are securely packaged before sending them back. ADD68 will not be responsible for lost or damaged items during transit.
Tracking Required
Use a shipping method that provides tracking information. Packages without tracking will not be processed.
Warranty Exclusions
The warranty does not cover:
Damage caused by misuse, neglect, or accidents.
Normal wear and tear.
Unauthorized repairs or modifications.
Self-Service Repair Instructions
Initiate Repair
Log in to your account, go to “My Orders,” and select the item(s) you need to repair.
Receive Notification
After initiating the repair, you will receive an email with further instructions within 48 hours.
Pack & Ship
Include a copy of your order confirmation with the item. Ship it using a traceable method.
Upload Tracking Number
After shipping, log in to your account and upload the tracking number.
